Refund Policy

1. General Policy

ICoin is digital content delivered to the selected Solace account after payment confirmation.

2. Cases That Are Not Refundable

Refunds are not provided for:

• A change of mind or accidental purchase
• Selecting the wrong package or account
• ICoin or items that have already been used, transferred, traded or converted
• Account inactivity
• Account suspension or closure caused by a violation of the server rules
• Changes to game balance, content, rates or the virtual economy
• Planned maintenance or temporary service interruptions

3. Payment Problems

Contact us if:

• You were charged more than once for the same transaction
• The payment is confirmed but the purchased ICoin was not delivered
• A technical error credited an incorrect amount
• You believe the payment was unauthorized

We will review the payment-provider records and the Solace transaction ledger. Where possible, delivery problems will be resolved by crediting or correcting the ICoin. Submitting a request does not guarantee a refund.

A refund will only be issued where required by applicable law or the applicable payment-provider process.

4. Refunds, Reversals and Chargebacks

If a payment is refunded, reversed or charged back, the corresponding ICoin and directly related digital items may be removed from the account.

The related account may be restricted while a disputed transaction is reviewed or its balance is corrected. If a payment is reversed or charged back, access may remain restricted.

Good-faith payment issues can be reported to support@solacege.com. Fraudulent disputes or chargeback abuse may result in permanent account closure.

5. Card Payments via Stripe

Card payments (Visa, Mastercard, UnionPay) are processed by Stripe. Where a refund is issued, it is returned only to the original card; Stripe and the card issuer determine how long the returned amount takes to appear.

A card payment can only be refunded within the period the card network allows; after that a refund to the original card is no longer technically possible.

6. Cryptocurrency Payments

Blockchain transactions normally cannot be reversed after broadcast.

Always use the exact cryptocurrency, network, amount and destination shown on the NOWPayments invoice. Funds sent using an incorrect asset, network, address or amount may be impossible to recover.

7. Contact

For payment assistance, email support@solacege.com and include:

• Account ID or Family Name
• Payment provider
• Order or payment ID
• Date, amount and currency
• A description of the problem
• Relevant screenshot, if available

8. Mandatory Rights

Nothing in this Policy limits rights or remedies that cannot be excluded under applicable law.