Community support
You can also contact the team through our official Discord server.
What to include
For account or game issues, include your account ID or Family Name, a short description of the problem, the exact error message and a screenshot where possible.
For payment issues, include the payment provider, order or payment ID, date, amount and currency. Whenever possible, contact us from the email address connected to your account.
Security notice
Never send us your password, full card details, CVV, recovery codes, cryptocurrency private keys or seed phrase. Solace staff will never ask for this information.
If you believe a payment was unauthorized, contact your bank or payment provider immediately and also notify us at support@solacege.com.